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Logistics Operations Security and Claims

Position Summary:

Under the direction of the Logistics Operations Manager, deliver quality service and positive interaction with customers and carriers in a professional manner while enforcing and implementing security and safety programs, coordinating shipments, and assisting with filing and resolution of claims.


  • Ability to greet all visitors, vendors, and employees while continuously maintaining the standards of excellence in presentation and professionalism.
  • Enforce security/safety programs ensuring that post orders are followed, established rounds completed, and reports and logs are completed as required.            
  • Perform daily and weekly assessments/reports to the Operations Manager regarding account performance, security performance, and safety, including issues or changes that need to be implemented.
  • Coordination of shipments with internal and external entities to ensure the safe and timely delivery of materials and equipment.
  • Assist with filing and resolution of claims with carriers for damage/loss.
  • Ensure timely entry of shipment milestone data into the system.
  • Integrate safety requirements and measures in all traffic and logistics activities.
  • Professionally manage investigations of claims and theft of property and/or company assets.
  • Conduct periodic audits of physical security of Samsung distribution centers and temporary facilities in order to identify security threats and potential risk areas.
  • Maintain good relationship with carriers and assure compliance with contract and Samsung global security requirements.
  • Analyze loss data to identify trends and determine corrective action.
  • Perform other duties as assigned.

Mandatory Skills:

  • Excellent customer service skills and professionalism required
  • 3-5+ years experience in security related job in a logistics operations location.
  • Valid TX Driver's License
  • Willing to complete all licensing requirements as mandated by the state
  • Strong communication skills in English
  • Bilingual Spanish preferred
  • Bachelor degree or equivalent experience
  • Travel up to 10%

Excellent Benefits: Medical, Dental, Vision, Life Insurance

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