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Logistics Customer Service Coordinator

Position Summary:

Under the direction of the Manager, the Logistics Customer Service Coordinator will coordinate shipments and assist in daily operations, including accounting/billing process and documentation support. The Logistics Customer Service Coordinator serves as liaison between customers, carriers, vendors, and the company and will act as customer contact regarding such matters as billing, quality, scheduling, and shipping.

Responsibilities:

  • Own and manage customer account(s) at daily operations level (follow-up, shipment planning, document review, carrier/vendor coordination) while providing excellent customer service and satisfaction with regular contact via phone and email.
  • Develop and maintain an in-depth knowledge of the customer’s business and associated supply chain requirements.
  • Create and maintain professional relationships with customers and carriers
  • Daily liaison with customer, carriers, vendors, internal network. Ensure that daily emails are processed, open issues are resolved and communicate with customers in a timely way.
  • Schedule and monitor all shipments and deliveries from origin to customer.
  • Update, maintain, and file essential account documentation into the TMS (Transportation Management System).
  • Accurate data entry into systems as needed
  • Monitor account issues and report to management to implement/drive solutions
  • Recommend changes in current processes when needed
  • Reporting as needed, including weekly carrier KPIs, On Time Right Quantity, and Regression Analysis
  • Monitor trends and report changes to management for action
  • Adhere to and improve SOP work instructions, ensure operational best practice in line with customer requirements and operational compliance

Mandatory Skills:

  • Minimum 2 years of experience in customer service in 3PL logistics operations
  • Bachelor’s or Associate Degree Preferred
  • Bilingual English/Spanish Preferred
  • Excellent communications skills
  • Excellent customer service skills
  • Excellent organizational skills with ability to effectively prioritize workload
  • Adaptable with ability to sense urgency and escalate for assistance when needed
  • Strong computer skills; proficient in Microsoft Word, Excel (V-lookups and Pivot Tables)

Full Time with Benefits: Medical, Dental, Vision, Life and Disability Insurance

 

 

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