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Logistics Coordinator: Freight Forwarding - Air Freight

Position Summary:

Under the direction of the Manager, the Logistics Operations Coordinator will coordinate shipments and assist in daily operations, including accounting/billing process and documentation support for freight forwarding via air freight. The Logistics Coordinator serves as liaison between customers, carriers, vendors, and the company and will act as customer contact regarding such matters as billing, quality, scheduling, and shipping.



  • Own and manage customer account(s) at daily operations level (follow-up, shipment planning, document review, carrier/vendor coordination) while providing excellent customer service and satisfaction with regular contact via phone and email.
  • Develop and maintain an in-depth knowledge of the customer’s business and associated supply chain requirements.
  • Daily liaison with customer, carriers, vendors, internal network. Ensure that daily emails are processed, open issues are resolved and communicate with customers in a timely way.
  • Update, maintain, and file essential account documentation.
  • Ensure that customer and internal account billing is completed in a timely, accurate, and complete manner.
  • Accurate data entry into Cello and other systems as needed
  • Analyze customer accounting (costs vs. revenue) on shipments
  • Monitor account issues and report to management to implement/drive solutions
  • Recommend changes in current processes when needed
  • Reporting as needed
  • Monitor trends and report changes to management for action
  • Adhere to and improve SOP work instructions, ensure operational best practice in line with customer requirements and operational compliance


Mandatory Skills:

  • Minimum 3+ years of experience in logistics: operational air freight, additional freight forwarding experience a plus.
  • Excellent customer service skills; ability to engage and work directly with customers
  • Excellent organizational skills with ability to effectively prioritize workload
  • Excellent problem-solving skills
  • Ability to excel in high pressure and fast-paced environment
  • Excellent written and oral communications skills (English)
  • Strong computer skills; proficient in Microsoft Word, Excel, PowerPoint, Outlook
  • Bachelor Degree preferred
  • Ability to travel up to 30% within U.S.



  • Medical, Dental, Vision, Prescription, 401(k), Paid Time Off
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