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Logistics Operations Coordinator

Position Summary:

Under the direction of the Manager, the Logistics Operations Coordinator will coordinate shipments and assist in daily operations, including accounting/billing process and documentation support. The Logistics Coordinator serves as liaison between customers, carriers, vendors, and the company and will act as customer contact regarding such matters as billing, quality, scheduling, and shipping.

Responsibilities:

  • Own and manage customer account(s) at daily operations level (follow-up, shipment planning, document review, carrier/vendor coordination) while providing excellent customer service and satisfaction with regular contact via phone and email.
  • Develop and maintain an in-depth knowledge of the customer’s business and associated supply chain requirements.
  • Daily liaison with customer, carriers, vendors, internal network. Ensure that daily emails are processed, open issues are resolved and communicate with customers in a timely way.
  • Update, maintain, and file essential account documentation.
  • Ensure that customer and internal account billing is completed in a timely, accurate, and complete manner.
  • Accurate data entry into Cello and other systems as needed
  • Analyze customer accounting (costs vs. revenue) on shipments
  • Monitor account issues and report to management to implement/drive solutions
  • Recommend changes in current processes when needed
  • Reporting as needed
  • Monitor trends and report changes to management for action
  • Adhere to and improve SOP work instructions, ensure operational best practice in line with customer requirements and operational compliance

Mandatory Skills:

  • Bachelor Degree
  • Minimum 2-4+ years experience in logistics operations
  • Excellent communications skills
  • Excellent customer service skills
  • Excellent organizational skills with ability to effectively prioritize workload
  • Strong computer skills; proficient in Microsoft Word, Excel

Benefits: Medical, Dental, Vision, Prescription, 401(k), Vacation, Sick Days

 

Samsung SDS America is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital status, sexual orientation, gender, gender identity, gender expression, disability, medical condition, family leave status, citizenship status, ancestry, marital status, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The contractor (Samsung SDS America) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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